Welcome to the Overage, Shortage and Damage Reporting Tool

This tool will be used by Carriers, Customer Service, Accounts Receivables, Transportation, and the Warehouse to manage discrepancies upon and after delivery to the customer. Carrier will also use this portal to report partial and full order refusals for any reason.

Key Points to note:

• ALL OVERAGE, SHORTAGE, and DAMAGE Claims must be entered into the OS&D Reporting Tool
• All carriers are required to report delivery discrepancies within one (1) BUSINESS day after the delivery has been completed
• To avoid processing delays, ensure the following is uploaded within one (1) BUSINESS day after delivery:
• • POD, signed by both the carrier and the customer
  • For Overages and Damages, upload pictures of the product, including pictures of the damages and a picture of the case label or UPC
  • Carriers who do not have access to the OS&D Portal must complete the OS&D Notification Form and email to nhsusreturnsrefusals@us.nestle.com
• The NHS Returns & Refusals team will complete the entry and notification of disposition will be emailed to the carrier and the dashboard will be updated with required actions
• For all re-deliveries, carriers need to attach the re-delivery POD to the respective OS&D once it’s available
• For product authorized to return to DC, carriers need to mark the product as Returned to Warehouse and attach Proof of Return to the respective OS&D
• For product authorized to be destroyed, carriers need to mark the product as Destroyed, complete the Certificate of Destruction (COD), and upload the COD to the respective OS&D Claim

Production Deployed: 2023-June-01 7:15 AM